Privacy Policy
Effective Date: 2025/05/10

Welcome to ByteDesk!
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our web application ("ByteDesk", "we", "our", or "us").

1. Information We Collect
We collect the following information when you use ByteDesk:

Personal Information: When you sign up, we may collect your name, email address, and optional profile data.

Chat Data: We store conversations and messages submitted through the AI assistant to improve service functionality.

Usage Information: We collect technical information such as IP address, device type, browser version, and activity logs to help us optimize performance and ensure security.

Cookies: We use cookies and similar technologies to enhance user experience and track usage.

2. How We Use Your Information
We use your information to:

Provide and maintain ByteDesk services.

Improve our AI assistant's performance.

Respond to your inquiries and support needs.

Monitor and enhance security and usability.

Comply with legal obligations (e.g., POPIA).

3. Sharing of Information
We do not sell or share your personal information with third parties except:

With service providers who support our platform (e.g., cloud hosting).

When legally required (e.g., court order or law enforcement request).

In case of a merger, acquisition, or asset sale — with prior notice to you.

4. Your Rights
You may:

Request access to or deletion of your data.

Update or correct your personal information.

Opt out of certain data uses (e.g., cookies via browser settings).

5. Data Security
We implement industry-standard safeguards (encryption, firewalls, secure login) to protect your information.

6. Data Retention
We retain user data only as long as necessary to fulfill the purposes stated or to comply with legal obligations.

7. Changes to this Policy
We may update this policy periodically. You’ll be notified of significant changes via email or platform notice.

8. Contact Us
For any questions, data requests, or privacy-related concerns, please contact:

ByteDesk Support Team
Email: support@nexusbyte.coz.za
Address: NexusByte HQ, 183 Galpina Street, Pomona, South Africa